Order & Shipping

Why can't I put the desired product in the shopping cart?

Make sure you have selected size and color. You can recognize this by the red border. Sizes and colors that are not shown are currently not in stock and cannot be ordered.
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How can I delete the shopping cart?

Click on the shopping cart icon in the right corner and click "–" (minus) to set the number of products to 0. The products are then automatically deleted from your shopping cart.

I received a voucher code, where should I redeem it?

Enter the voucher code in the "Discount Code" field on the right when completing the purchase and press "Apply". The discounted amount is then automatically displayed. Please note that you can only redeem vouchers that are specifically designed for the Internet shop.

The product I want is no longer available, can I still order it?

In this case, an order is unfortunately not possible. Certain classics are produced again at regular intervals. For these products, we can notify you as soon as they are available online again. To do this, open the field "Your size is not showned?" and fill out the form and click on the "Register" button.

I made a mistake when ordering. What should I do?

Please contact our Support Team immediately via email or by phone during our business hours. Depending on the order status, we can make changes to your order. If the desired change is still possible, you will receive a confirmation by e-mail.

How can I get an order confirmation?

After your order, an order confirmation will be sent automatically by e-mail. However, it can happen that this e-mail accidentally ends up in the spam folder or cannot be delivered for other reasons. If you have not received an order confirmation, please contact our Support Team. You will then receive a manually issued confirmation from us.

How do I get my bill?

Your invoice will be sent at the same time as the shipping confirmation via e-mail.

Which countries do you ship to?

We currently ship to the following countries:
Austria, Germany, Slovenia, Hungary, Belgium, Luxembourg, Netherlands, Denmark, Poland, Slovakia, Czech Republic, Bulgaria, France, Italy, Croatia, Romania, Finland, Sweden, Estonia, Latvia, Lithuania, Portugal, Spain, Monaco, Ireland, Switzerland, Lichtenstein, Norway, Iceland, Serbia and the USA.

How much are the shipping costs?

The shipping costs and the delivery time in working days can be found in the following table:

Do I have to pay customs duties for imports into non-European Union countries?

For orders outside of the European Union you have to bear the costs for customs and, if applicable, taxes or handling fees of the respective country. Please check here for your country's local regulations.
Outside of Europe we ship without Austrian VAT.

How long does it take for the ordered goods to be shipped?

Your order will be handed over to our shipping service provider within 2-3 working days. If problems arise due to the availability of goods or unclear information, we will contact you. These cases can lead to a longer processing time. Deliveries outside the European Union may experience customs delays. Therefore, please expect a longer delivery time.

With which shipping service provider do you ship?

We ship our packages within the European Union with GLS.
All other countries are sent via Austrian Post.