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General Terms and Conditions

General Terms and Conditions for distance selling of Steinbock Mode GmbH

I. Scope of application

 

For the business relationship between you and Steinbock as part as distance selling are governed exclusively by these general terms and conditions as applicable at the time the contract is concluded. Distance selling business relationships are concluded solely with the use of one or more means of remote communication. The term remote communication means, among other things, electronic mail. Deviating terms on your side are not recognized by Steinbock, unless Steinbock expressly agrees to their validity in writing. Changes to the general terms and conditions will be published in a Newsletter, also available at Steinbock webpage (www.steinbock.at) and thereby become effective. If you are already registered and do not agree to these changes, you can request the immediate deletion of your registration by email to Steinbock on shop@steinbock.atn.

 

II. Contract Conclusion

 

A contract shall come to effect with an offer from you and the acceptance from Steinbock. Your offer take place through forwarding the completed purchase order forms, which Steinbock provides on their Steinbock-webpage (www.steinbock.at). Steinbock confirms the receipt of your order with sending you a confirmation via email, which includes product-, price-, delivery- and payment conditions. The acceptance of the offer occurs with the dispatch of the goods to you. An order confirmation is no mandatory acceptance from Steinbock.

 

III. Refusal of orders

 

Steinbock reserves the right to decline online orders. The decision of this is up to the discretion of Steinbock. If Steinbock does not execute an online order, Steinbock will immediately notify the customer. Steinbock reserves the right to send out only common household quantities. If an order exceeds this quantity, you will receive an email. If, in exceptional cases, an article is not available, you will also receive an email.

 

IV. Warranty

 

Steinbock Mode GmbH will be responsible for the existing deficits, in the delivery period, within the scope of the legal regulations. During this warranty period you have the right of free rectification or exchange of the goods. If the deficiency cannot be rectified within adequate time, you are entitled to choose between a rescission of the purchase or a reduction in price.

 

V. Delivery/Shipping fees

 

We deliver our packages within the European Union with GLS.

All other countries we deliver with Austrian Postal Service.

 

Delivery occurs within 3 business days after incoming order. In case of delay of delivery, we will let you know immediately. Exception is reduced items: Here applies: As long as supplies are available.

 

Delivery fees as followed:

Land

Laufzeit Werktage

Versandkosten

Austria

1-3

FREE

Belgium

2-4

15,00 €

Bulgaria

3-5

20,00 €

Denmark

2-4

15,00 €

Germany

2-4

9,00 €

Estonia

4-7

30,00 €

Finland

4-7

25,00 €

France

2-5

20,00 €

Great Britain

3-7

20,00 €

Ireland

4-7

30,00 €

Iceland

3-7

30,00 €

Italy

2-4

20,00 €

Croatia

2-4

20,00 €

Latvia

4-7

30,00 €

Lichtenstein

3-5

20,00 €

Lithuania

4-7

30,00 €

Luxemburg

2-4

15,00 €

Monaco

2-5

20,00 €

Netherlands

2-4

15,00 €

Norway

3-7

30,00 €

Poland

3-5

15,00 €

Portugal

4-7

30,00 €

Romania

2-4

20,00 €

Sweden

3-7

25,00 €

Switzerland

3-7

20,00 €

Serbia

4-7

30,00 €

Slovakia

2-4

15,00 €

Slovenia

2-4

12,00 €

Spain

4-7

30,00 €

Czech Republic

2-4

15,00 €

Hungary

2-4

12,00 €

USA

7-9

40,00 €

 

VI. Prices and methods of payment

 

All prices listed by Steinbock, include sales tax, unless expressly stated otherwise. All goods will be delivered without pictured decoration, unless expressly stated otherwise. The prices at the time of the order apply.

You can pay with credit card, PayPal, instant bank transfer or prepayment. The payment is immediately due.

Steinbock reserves itself the exclusion of certain payment methods after the result of a credit investigation.

 

VII. Reservation of title and offsetting prohibition

 

STEINBOCK retains ownership of delivered goods until the purchase price and possible delivery fees have been paid in full. You should only be entitled to set off claims if the counterclaim is undisputed or has been recognized by declaratory judgment or by Steinbock Mode GmbH.

Online-Streitbeilegung gemäß Art. 14 Abs. 1 ODR-VO: Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die du unter https://ec.europa.eu/consumers/odr/ findest.

 

VIII. Data privacy

 

*Determination, storage and protection of data: All personal data will naturally be treated confidentially. Data used for business transaction will be saved and if applicable forwarded to other companies which are assigned in the transaction of the order.  We also reserve the right to forward name, address and date of birth for creditworthiness purposes to company Infoscore Austria GmbH/Süd-Westdeutsche Inkasso KG. The personal data shall also be passed on to third parties for processing Steinbock Club Card service. When it comes to the transfer and storage of personal data, appropriate ciphering methods and access control systems of the last generation will be used for the best possible prevention of unauthorized access. Safety for your information to be paid, for example credit card data, is our highest priority. Therefore, the handling of the whole payment process takes place via a certified German Payment Provider, which has best security systems and sends only the final result of the transaction to us. Detailed information about the company can be found at www.computop.com. Through this approach improper use of your data is almost impossible. At any given time, you have the right to free information, correction, blocking and deletion of your saved data. You can contact us on this matter in written form to our email address shop@steinbock.at or via postal mail to the company address, mentioned in the about section.

 

*Cookies and other labelling elements: To create our offer as pleasant as possible, we use, like many other companies so called cookies. Cookies are small text files, which make it possible to remember a user. It doesn’t save any personal data, e.g. your name or your address. This means with that information, you can’t be personally identified. We use cookies to make our offer more user friendly and to analyze the usage. If you don’t accept the placement of cookies, you are free to use our offer without them. You can set your browser to create or generally deny cookies with your approval.

 

*Advertisement information: We would prefer to keep you posted about newest trends. As a matter of course also in this case we protect your privacy and provide you our catalogs and Newsletters only, if you explicitly ask for. If you no longer want any consignments from us, you can cancel them anytime free of charge. For this purpose, an employee of our company is available at shop@steinbock.at. Furthermore, it’s possible to unsubscribe from our Newsletter list via a designated link at the end of any message.

 

 

IX. Operating company information

 

Steinbock Mode GmbH, Steinbockallee 13, A-6063 Rum/Innsbruck, AUSTRIA

Phone +43 512 24651-0

Fax +43 512 267980

E-Mail shop@steinbock.at

 

 

*Companies Register Number: 134660f, Commercial Court of Registration: Handelsgericht Innsbruck, ATU: 38801908

 

*Manager: Payr Joseph

 

*Business purpose: Trade with textiles

 

*Editorial policy: We provide information online about our company goods and performances.

 

*Bank Details: Steinbock Mode GmbH, Bank Austria AG, IBAN: AT041200000435080700, SWIFT/BIC: BKAUATWW

 

*Customer Service for Austria, Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Great Britain, Ireland, Island, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxemburg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Switzerland, Serbia, Slovakia, Spain, Czech Republic, Hungary and USA.

 

Phone: +43 (0) 512 24651 – 0

Email: shop@steinbock.at

 

 

X. Severability clause

 

Should individual definitions of these general terms and conditions of payment be or become fully or partially ineffective, the effectiveness of the remaining conditions will not be affected.

 

(January 2021)

 

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